We send our parcel shipping with DHL and bulky products via forwarding agency. Shipping is free within Germany. If available, you can select another shipping company in the checkout. As soon as we hand over the package to the corresponding shipping company, you will receive a shipping notification with the shipment information by email.
FAQ - frequently asked questions
Questions about shipping
| country | Price € | weight | Shipping method |
|---|---|---|---|
| Germany | 0,00 | from 50 EUR | DHL Paket |
| Germany | 4,95 | up to 50 EUR | DHL Paket |
| France, Great Britain, Italy | 15,00 | Up to 31.5 kg | DHL Premium |
| Spain | 20,00 | Up to 31.5 kg | DHL Premium |
| Austria | 12,00 | Up to 31.5 kg | DHL Premium |
| Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Poland | 16,99 | Up to 31.5 kg | DHL Premium |
| Hungary, Slovakia, Slovenia, Sweden, Andorra, San Marino, Vatican City | 20,49 | Up to 31.5 kg | DHL Premium |
| Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania | 22,99 | Up to 31.5 kg | DHL Premium |
| Liechtenstein, Switzerland | 42,99 | Up to 31.5 kg | DHL Premium |
| Albania, Bosnia and Herzegovina, Iceland, Montenegro, Norway, Serbia | 55,00 | Up to 31.5 kg | DHL Premium |
| Israel, Russia, Georgia, Turkey | 78,99 | Up to 31.5 kg | DHL Premium |
| China, India, Japan, Qatar, Saudi Arabia, South Korea, United Arab Emirates, Canada, Mexico, United States (USA) | 129,00 | Up to 31.5 kg | DHL Premium |
| Other countries | 149,00 | Up to 31.5 kg | DHL Premium |
A notice:
When shipping to non-EU countries, additional taxes or costs (tariffs) can be incurred as part of your order, which are not handled or invoiced by us, but must be paid directly to the responsible customs or tax authorities at your expense . Please inquire about details from the relevant authorities (including statutory VAT)
The delivery time information applies exclusively to shipping within Germany (national). For international shipping delivery times, click here.
Delivery time 2 - 3 days = Stock item
For items that we have in stock, the regular shipping time is usually around 2 - 3 working days.
Delivery time > 5 days = Goods on order (Dropshipping)
These are goods that are ordered from our suppliers after receipt of the order. The delivery time is generally several working days. If there are unexpected delays in delivery, we will inform you by e-mail.
Yes, if you are registered with DHL, keep your post number in the checkout and your ordered article corresponds to the dimensions of the packing station.
That can have different reasons. Unfortunately we have no influence on it. If the last scan was longer than 48 hours ago, we can initiate a term complaint at DHL for you. Please contact us.
Questions about payment
Unfortunately, we are currently not offering any special conditions for dealers.
The repayment takes place regularly immediately after the return or return. For the repayment, we only use the same means of payment that was used in the original transaction. If there are delays, we ask for your understanding.
Complaint, exchange & return
Unfortunately, it can happen every now and then that an incorrect article is packed or that goods are damaged during transport. In such cases, please contact us as soon as possible. We will help you immediately. If a return is not necessary for optical defects, please send us a photo of the complaint (also in the case of transport damage) by email or WhatsApp. So we save precious time and do not unnecessarily burden the environment with the new shipping. Please do not send us any unfree package shipping, since we cannot accept unfree package shipments for organizational reasons.
Repayment or exchange?
As a rule, we arrange a repayment after processing the return and you can simply order the desired product again. If you would rather exchange, please let us know beforehand.
We cover the shipping costs for you. Please request a return can be requested from us. Send us an email to return@freizeitschmiede.Com with the return foundation and specification of your customer number or invoice number. Of course, this can also be done by phone or via WhatsApp.
Note: You can return your order within 1 month of receipt, without giving reasons.Please request the back area by email Retour@freizeitschmiede.com with us. Share the return foundation as well as your customer number or invoice number. Of course, this can also be done by phone or via WhatsApp.
Other questions
Collection is only possible after prior appointment. Please contact our customer service and find out in advance whether the desired item is in stock.
Mon - Fri 8:00 a.m. - 4:00 p.m.
Sat, so and on nationwide holidays closed
Please note the currently applicable hygiene regulations of the federal government in relation to Covid-19. The protective measures of the Corona Protection Ordinance (CoronaschVO) NRW apply until further notice.
We provide the documents by download. You can find all documents in the area Download. We are happy to help you by email.